About APQC
Where Best Practices Drive Better Business
APQC (American Productivity & Quality Center) helps organizations work smarter, faster, and with greater confidence by providing proven decision support relevant to real-world challenges. We are the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. APQC membership connects you—and every employee in your organization—with access to research-based best practices, benchmark data and tools to support benchmarking activities, a worldwide network, and unparalleled expertise.
A non-profit organization, we provide independent, unbiased, and validated research and data to our more than 1,000 organizational members in 55 industries worldwide. Our members have exclusive access to the world’s largest set of benchmark data, with more than 6.9 million data points. We have already done the research for you. You don’t have to reinvent the wheel. Contact us to learn more.
Helping Organizations Work Smarter, Faster, and with Greater Confidence
Join APQC and gain exclusive access to a host of research-based tools and resources to learn about and implement strategies for process and knowledge management.
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Unmatched Benchmarking Data
Gain access to the world’s largest and most trusted benchmarking database, with over 6.9 million data points across 70+ process areas. Whether you're evaluating cost, cycle time, productivity, or efficiency, our Open Standards Benchmarking® delivers validated, third-party data to support strategic decisions and performance improvement.
Research-Based Best Practices
Tap into our extensive Resource Library with over 8,700 research-backed assets—including case studies, KPIs, tools, and templates—designed to accelerate your initiatives in process improvement, knowledge sharing, and organizational effectiveness.
Proven Process Frameworks
Leverage the globally recognized APQC Process Classification Framework (PCF)® to standardize, document, and optimize business processes. It’s the foundation for transformation initiatives, ERP implementations, and operational excellence.
Custom Advisory & Consulting Support
APQC delivers the same high-impact results as traditional consulting firms—without the complexity. We provide knowledge augmentation, not staff augmentation. Our team of experts works directly with organizations to provide tailored consulting, training, and benchmarking engagements grounded in decades of proprietary research and real-world application. Whether you're leading a transformation, optimizing processes, or building a knowledge-driven culture, APQC is your trusted partner for measurable, sustainable results.
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Our Story
For more than 40 years, APQC has been a pioneer and leader in key aspects of business productivity. We have provided key research and insights to help companies improve their process improvement and knowledge programs.
Our Team
We are a team of individuals who share a common dedication to helping organizations solve their business problems. Our team includes thought leaders, researchers and business experts, marketers, and others who are passionate about productivity and quality improvement.
Newsroom
Get the latest news and stories featuring APQC, plus articles written by APQC experts and APQC press releases.
Careers
If you’re a researcher, consultant, or other business professional seeking to focus on productivity and quality improvement, we’d love to hear from you. Named a “top workplace” in Houston, APQC offers competitive benefits, including medical and dental plans, and PTO.
Corporate Responsibility
As an organization, we believe we have a responsibility to make a positive difference in our community. Through fundraising and volunteering, we support the Houston Food Bank and other local non-profit organizations.
Culture
Inspired by Grayson’s life and actions, APQC embraces a core set of values. These values are collectively known as The Grayson Guarantee℠. The Grayson Guarantee is APQC's commitment to help organizations and individuals around the world work smarter, faster, and with greater confidence with our expertise and services.